1. Who We Are
Lernora LTD is a UK-registered global e-learning platform that connects learners, instructors, and institutions worldwide. We process personal data to deliver our educational services, maintain platform functionality, and ensure compliance with quality and legal standards.
If you have any questions about this Policy or your data, please contact: privacy@lernora.org or Lernora LTD, United Kingdom.
2. Information We Collect
We collect information directly from you, automatically through the platform, and from third parties when necessary to provide our Services.
2.1 Information You Provide: Account Information (name, email address, password, country, language preference), Profile Information (photo, bio, education, profession, or organization - optional), Course Activity (enrollment history, progress, quiz results, certificates), Payment Information (billing address, transaction ID, payment method processed via secure payment gateways), and Communication (messages with support or instructors, survey responses, or reviews).
2.2 Information Collected Automatically: Device and browser type, operating system, IP address, time zone, usage statistics, log data, cookies, and analytics (e.g., Google Analytics) to improve user experience.
2.3 Information from Third Parties: Payment processors and marketing partners may share limited data for authentication, fraud prevention, and transaction verification.
3. How We Use Your Information
We use your information to: Provide, manage, and improve our platform and learning experience; Process transactions and issue certificates; Communicate important updates, support messages, and promotional offers; Personalize your learning experience based on interests and usage; Maintain platform security, prevent fraud, and comply with legal requirements.
We never sell your personal data to third parties.
4. Legal Basis for Processing (UK GDPR)
We process personal data under the following legal bases: Contractual necessity (to provide you with access to Lernora’s courses and services), Legitimate interests (to improve learning experiences and protect platform integrity), Consent (when you opt-in to marketing or newsletter communications), and Legal obligation (to comply with applicable financial and data protection laws).
5. How We Share Your Information
Your data may be shared only with: Instructors, Institutes, and Companies offering programs you enroll in (to track progress and issue certificates); Service Providers such as hosting, analytics, and payment partners who process data securely under strict agreements; Legal Authorities if required by law or to protect our users and business integrity.
We ensure that all third-party partners comply with UK and international data protection standards.
6. Data Storage and Security
Your data is stored securely on servers managed by trusted hosting partners in compliance with UK GDPR.
We use SSL encryption, firewalls, and access control protocols to protect your information.
While we take strong precautions, no online service can guarantee absolute security; you use the platform at your own risk.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, comply with legal and accounting obligations, or resolve disputes and enforce agreements.
You may request data deletion at any time by contacting privacy@lernora.org.
8. Your Rights (Under UK GDPR)
You have the following rights regarding your personal data: Access (request a copy of your stored data), Rectification (correct inaccurate or incomplete information), Erasure/Right to be Forgotten (request deletion of your data), Restriction (limit how we process your data), Portability (receive your data in a structured, machine-readable format), and Objection (opt-out of certain processing activities, including direct marketing).
To exercise any of these rights, email privacy@lernora.org.
9. Cookies and Tracking Technologies
Lernora uses cookies and similar technologies to enable secure login and session management, analyze platform performance, and personalize content and advertising.
You can manage or disable cookies in your browser settings. However, some features may not function properly without them.
10. International Data Transfers
As a global platform, your data may be transferred and processed outside the United Kingdom. We ensure all transfers comply with adequate data protection standards and are covered by appropriate safeguards such as Standard Contractual Clauses (SCCs).
11. Marketing Communications
We may send occasional newsletters or promotional emails related to our services. You can unsubscribe anytime by clicking the link in the email or contacting us directly. Your learning notifications and account updates will still be sent as needed.
12. Children’s Privacy
Lernora’s Services are not directed to individuals under 16 years of age. If we learn that we have collected personal information from a child under 16 without parental consent, we will delete it promptly.
13. Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will always include the “Last Updated” date. Continued use of our Services constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or data-related requests, please contact our Data Protection Officer at privacy@lernora.org, Lernora LTD, United Kingdom.
Questions? Contact us.