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Help Center
Get help with refunds, access, and instructor registration
Last Updated: October 14, 2025
Our Offices
Our Offices
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Head Office (UK)
Lernora LTD, 2 Frederick St, Kings Cross, London, WC1X 0ND, United Kingdom
Regional Office
Karachi, Pakistan
Support Hours Monday – Friday, 9:00 AM – 6:00 PM GMT
Average Response Time: 24 – 48 hours
FAQs
Frequently Asked Questions
Find answers to common questions. Can't find what you need? Contact our support team.
🎓 For Learners
Lernora LTD (UK) is a global e-learning platform that connects learners with world-class instructors, institutes, and companies. We offer online courses, diplomas, and certification programs designed for personal and professional development — accessible anywhere, anytime.
You can enroll directly through our website or mobile app:
1. Visit the Courses section
2. Select your preferred course
3. Click Enroll Now and complete payment
Once enrolled, your course will appear in your Dashboard.
Lernora accepts major global and local payment options:
• Credit/Debit Cards (Visa, mastercard)
• PayPal and Wise
• Local payment gateways in select countries (including Pakistan)
All transactions are encrypted and processed securely.
Yes — we offer a 7-day refund guarantee on eligible purchases. To request a refund, contact refunds@lernora.org within 7 days of your purchase. Full details are available in our Refund & Cancellation Policy.
Yes! After successfully completing all course requirements, you'll receive a digital certificate issued by Lernora LTD (UK) or our accredited partner institute. Certificates are verifiable online and recognized globally.
Log in to your Lernora account → go to My Courses → click the course name to begin learning. You can also access courses via our web app or mobile platform.
Yes — Lernora offers a selection of free introductory courses and subscription-based access to premium content. Free courses include basic learning materials but may not include certification.
Our Lernora Subscription Plan allows learners to:
• Access a growing library of verified courses
• Learn at their own pace
• Receive certificates for completed programs
You can cancel your subscription anytime through your account settings.
Lernora offers both:
• Self-paced programs — study anytime at your convenience
• Live instructor-led sessions — scheduled for interactive learning experiences
Courses are primarily in English, with select programs available in hybrid English-Urdu or multi-language format depending on the instructor and audience.
👩🏫 For Instructors & Institutes
You can apply through our Instructor & Institute Registration page. Provide your credentials, specialization, and content samples. Our academic team reviews each application before approval.
Benefits include:
• Reach a global audience of learners
• Earn revenue from each enrollment
• Build your academic brand under a UK-registered platform
• Access marketing and technical support
Instructors and institutes receive a percentage of each paid enrollment. Revenue share details and payout schedules are listed in the Partner Dashboard after approval.
Once approved, you'll get access to the Instructor Dashboard where you can:
• Upload video lessons, PDFs, and quizzes
• Set pricing and duration
• Track performance and learner feedback
Yes! Institutes and companies can publish their own branded courses through Lernora's partnership program. Certificates can be co-branded with Lernora and the partner institution, subject to approval.
💳 Payments & Accounts
You can manage payment methods in your Account Settings → Billing Section. Ensure your details are accurate for smooth payments and refunds.
Absolutely. Lernora uses SSL encryption and partners with trusted global payment gateways to ensure data safety and compliance with UK GDPR.
Go to the Login page → Forgot Password → Follow the link sent to your email.
Yes. To permanently delete your Lernora account, email privacy@lernora.org from your registered email address. Your data will be securely removed within 30 days as per our Privacy Policy.
📜 Policies & Support
You can review our key policies:
• Terms & Conditions
• Privacy Policy
• Refund & Cancellation Policy
• Instructor & Institute Agreement
• Copyright & IP Policy
All policies are available in the footer of our website.
📧 support@lernora.org (General Queries)
📧 refunds@lernora.org (Refunds)
📧 partners@lernora.org (Partnerships)
📧 legal@lernora.org (Legal & Compliance)
Head Office (UK):
Lernora LTD, 2 Frederick St, Kings Cross, London, WC1X 0ND, United Kingdom
Regional Office: Karachi, Pakistan
🌍 Technical & Accessibility
Try the following:
• Check your internet connection
• Refresh the page
• Use the latest version of Chrome, Edge, or Safari
If the problem persists, email tech@lernora.org with details.
Yes — Lernora is committed to inclusivity. We offer closed captions, screen-reader compatibility, and accessibility tools in compliance with UK standards. See our Accessibility Statement for full details.
NEWSLETTER
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