Managing Difficult Conversations

This critical course explains why we need to be able to have difficult conversations and addresses the most common reasons people avoid these discussions, such as fear of conflict or negative emotional impact. Avoiding effective conversations can lead to reduced productivity and increased staff turnover. This training provides a clear, structured methodology for addressing sensitive topics. A core module introduces and teaches the practical T.A.L.K Framework for preparation and delivery. Participants will learn the 10 Keys to a productive conversation and identify Things to avoid during conversations, ensuring they can manage sensitive topics confidently and professionally to ensure positive outcomes.